Refund policy
All our clients are very important to us, that’s why La’Grace Home (“Company”) has created the following Refund Policy to let you know how we handle the refunds for the goods ordered and bought on our website https://lagracehome.com.au (“Website”).
The terms “You,” “Your,” and “Yours” refer to the entity/person/organization using our Website. When this Policy mentions “we,” “us,” and “our,” it refers to the Company and its subsidiaries and/or affiliates. The term “goods” refers to any product or item bought on our Website by you.
This Refund Policy is governed by our Terms and Conditions.
For any questions regarding this Return Policy or any requests regarding refunds and returns, please email us at info@lagracehome.com.au or call us at 1300 871 355.
The right to withdraw from a distance contract within 12 days without giving a reason does not apply to legal entities (e.g., companies or entrepreneurs).
This Return Policy does not limit your statutory rights regarding incorrect, damaged, or defective goods.
- Goods must be unopened, in original packaging, and in resaleable condition.
- Returns must be requested within 12 days of delivery.
- If you have changed your mind, return shipping costs are the responsibility of the buyer.
- For faulty or defective products, we will provide a prepaid return postage label.
- Returns must include all original components. Incomplete or damaged returns may be rejected.
- Once goods are received and inspected, refunds will be issued to the original payment method.
- Refunds may take up to 8 working days depending on your financial institution.
- We reserve the right to delay the refund until the returned goods are received and inspected.
- Refunds will not be provided if return deadlines or return conditions are not met.
Defective Goods
If you receive defective, damaged, or incorrect goods, please contact us at info@lagracehome.com.au within 12 days of purchase and provide:
- Proof of purchase
- Product name
- Description of the defect or issue
- Photo or video evidence of the defect
- Images of the packaging if relevant
Products must be returned in original packaging, including any instructions or warranty cards that were provided.
